Shipping + Returns

SHIPPING POLICY

CANADA
Standard shipping $10.00

Free shipping on all orders  over $75.00
Alberta: 3-5 business  days
Rest of Canada: 5-10 business days

 


USA
Standard  shipping $15.00 and free on all orders over $100.00
7-10 business days

 


EUROPE
Standard shipping $35-$45
6-12 business days
 


AUSTRALIA & NEW ZEALAND
Standard  shipping $45.00
6-12 business  days

 


To get a better idea of delivery time, please refer to the tracking  link in your shipping email. Please  note that we rely on Canada Post and their affiliated services within other countries and cannot always guarantee that shipments will be delivered on time.

​​RETURN & EXCHANGE POLICY​

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at bcsisterscustomerservice@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at bcsisterscustomerservice@gmail.com

 

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.